Raising concerns or complaints
At ClientEarth, we are committed to the highest standards of transparency, integrity, and accountability. We look to ensure the best value for our work and to maximise impact, as expected by our staff, partners and supporters. In the event that we fall short of these standards however, we want to hear about it. This is why we have TellUs, ClientEarth’s reporting channel - so that our staff, partners, and supporters can voice any concerns or complaints that relate to ClientEarth, and concern (suspected) breaches of law (e.g., corruption, sexual exploitation, abuse and sexual harassment) or of our policies or values (e.g., our Value-for-Money Policy), our fundraising or advertising practices (e.g., misuse of funds or inaccurate, deceptive, or offensive campaigns), or other forms of misconduct (e.g., unethical or improper conduct, complicit or obstructive conduct).
We foster a culture in which our staff, partners, and supporters feel comfortable coming forward to report concerns or complaints without fear of retaliation, and with the confidence that these reports will be appropriately addressed. This prompts ClientEarth to conduct a full and fair investigation, allowing us, where necessary, to remediate wrongdoing, to improve our internal policies and processes, and to document reports and their follow-up. Of course, TellUs should not be used to make false accusations, or to report information known to be untrue.
While we encourage you to include your contact details in any reports you make, to facilitate communication and follow-up measures, you can also report anonymously if you feel more comfortable.
To report a concern or complaint, or to get more information on how our reporting channel works, take a closer look at our TellUs landing page: ClientEarth | Home (integrityline.app)